Questions, problems or reports about Match! Match! — here is how to reach us and how to sort out the most common things yourself.
Contact: Telegram support: t.me/xelp_help
In-app: Profile → Settings → Support opens a direct chat with our team.
Response time: within 24 hours. Reports of abuse or objectionable content are handled within 24 hours.
Operator: Rapid DevOps LLC
Open the person's profile or your chat with them, tap the menu in the top right and choose Report. Pick a reason — spam, inappropriate content, fraud or scam, harassment, or other. Reported profiles are hidden from discovery automatically once they reach our threshold, and every report is reviewed by our team within 24 hours. Violating content is removed and violating accounts are suspended or deleted.
If you cannot open the app, email Telegram support: t.me/xelp_help with the person's name and, if you can, a screenshot.
From the same menu choose Block. A blocked person disappears from your discovery feed, stories and chats, and can no longer contact you or like you. You can review and undo blocks in Profile → Settings → Blocked users.
In every new chat, photos, voice messages, video notes and calls are blocked until you allow them. Tap the lock icon next to the message field to choose what that person may send.
Profile → Settings → Delete account. This removes your profile, photos, messages and matches from our systems. You can also request deletion by writing to Telegram support: t.me/xelp_help from the address on your account.
Full Access is a one-time purchase that unlocks the premium features for 30 days. It does not renew automatically, so there is nothing to cancel. Gifts are one-time purchases too.
All payments are processed by Apple. Refunds are handled by Apple, not by us — use reportaproblem.apple.com. If a purchase did not unlock, open the app and tap Restore purchases on the Full Access screen, then write to us if it still does not appear.
Match! Match! supports Sign in with Apple, Google Sign-In, and e-mail with a password. If you originally signed up with Apple or Google, use the same button — a password sign-in will not find your account. If you are stuck, email us with the address or username you used.
Meet in public places, tell a friend where you are going, and keep conversations inside the app until you trust the person. We do not run criminal background checks. Never send money to another user — anyone asking for money is a scam, and we want to hear about it.